Delivery and Returns

Delivery

At natrl skincare, we ensure all orders are dispatched within 24 hours on weekdays (Monday to Friday). Please note, we do not dispatch orders on Saturdays, Sundays, or official UK Bank Holidays.

Our Standard Delivery service is a 2-day service, handled by Royal Mail or our selected courier services.

For those needing quicker delivery, we offer alternative and next-day options for an additional charge, subject to availability. For more details or to arrange expedited shipping, please contact us at 01296 871010, email us at sales@porehouse.co.uk, or get a rapid response using the WhatsApp icon at the top of our page.

Returns

We at natrl skincare stand behind our products and offer a straightforward replacement or refund for any unused goods returned within 28 days, no questions asked.

Your legal right to cancel a contract begins from the date we confirm your order has been dispatched. If you have already received the products, you have a 14-day cancellation period, starting the day after you receive the products. This period includes weekends and public holidays.

If you decide to cancel a contract and the products have already been delivered, we ask that you return them as soon as possible, and no later than 14 days after notifying us of your cancellation.

Upon receiving the returned products, we will process your refund as quickly as possible. Refunds are processed within 5 calendar days of us receiving the returned products or within 5 calendar days after you provide evidence of having returned the goods, whichever is earlier. Refunds are issued to the original payment method.

If you are returning an order due to a change of mind, please note that you will be responsible for the return shipping costs if the goods have already been dispatched.

Damaged/Faulty Goods

If you receive damaged, faulty, or incorrectly described products from natrl skincare, please return them within 28 days of receipt. In such cases, we offer an exchange or a full refund upon receipt of the returned items. Additionally, we will cover the postage costs for returning damaged or faulty goods.

For assistance with returns, please contact us at 01296 871010, email us at sales@porehouse.co.uk, use the WhatsApp feature on our website, or fill out our returns form.

Please remember, these Terms and Conditions do not affect your statutory rights as a consumer.