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Where do you source your ingredients?

Wherever possible, we prefer to source our raw ingredients direct from the source (i.e. farmer, producer, etc.). Otherwise, we only use reputable suppliers with clear provenance and ethical and sustainable sources.

What type of ingredients does natrl skincare use?

We only use 100% natural plant oils, actives, and minerals.

Have your ingredients and products been tested on animals?

None of our products or ingredients are tested on animals, other than our friends and relatives, nor has any animal been harmed in the process.

Do you consider yourself to be ‘green’or ‘organic?’

Our range is very much 'green', in the sense that all our products are 100% natural and plant based. We do not use any synthetic or petroleum derived ingredients, GM modified or Palm oil derived ingredients, or those from unsustainable sources. Some of our products are organic by nature, as we use organically produced ingredients wherever possible.

Would you describe your business as sustainable?

Yes, our business is sustainable. We only use ingredients from proven sustainable sources. Our packaging is either refillable/reusable/recyclable or biodegradable. Our labels and cardboard packaging is all from FSC approved sources and printed using eco-friendly water
based inks.

Are your products vegan friendly?

All our products are vegan.

Skincare Range

I’m reading about layering of skincareserums such as retinol, moisturisers and Vitamin C – what’s your view? Is thisnecessary?

We see a lot about layering of skincare products in the media but, in our opinion, using a high-quality cleanser/make up remover and facial moisturiser with SPF protection on a daily basis is enough. This can be further enhanced by a weekly mud face mask, weekly retinol treatment, and nightly face oil, all of which are available in our range.

Are your products suitable for all ages– across the entire age range?

Yes, our products are suitable for all ages and skin types.

I have sensitive skin.  Can I use your skincare products on my skin?

Yes, our products are particularly suited for those with sensitive and compromised skin. Being completely plant based, they are closely matched to your skin’s natural structure, and we limit the use of essential oils and other likely allergens.

Can I contact someone before I buy to talk about my skin?

Yes, we are always happy to discuss your particular requirements and advise on the suitability of products. You can contact us by telephone, using the contact form in this website, or by DM through our social media pages.

How do I store your products?

We recommend storing at room temperature and out of direct sunlight. In warmer weather we suggest periodically putting our deodorant sticks and lip balms in a refrigerator if they become soft.

Which product is best for teenage skin?

All our products are suitable for teenage skin. Our facial moisturiser has been shown to help with breakouts and acne.

How long do your products last for? Dothey have ‘use by’ and best before timelines?

We generally suggest a 'use by' of six months after opening, although in most instances this is only a guideline, and they will be perfectly effective for longer period.

What can I use for acne, rosacea and scarring?

We have customers reporting that our moisturiser has had a positive effect for acne and scarring. We would always suggest trying some product on a small area initially.

Do you recommend wearing your sun cream everyday throughout the year?

It is not necessary to use our sun block every day, although it is recommended in strong sunshine. Our facial moisturiser contains natural SPF protection and is sufficient for everyday use year round.


What happens when you transition from one deodorant brand to the natrl brand?

General wisdom suggests that it may take time for your body transition from traditional antiperspirant/deodorant to a natural deodorant, while your body releases the toxins that may have built up. Our products do not block pores or ducts and allow you skin to breathe naturally. We find in most cases that no transitional period is necessary and they work effectively from day one.

Do your deodorants work in eliminating odour and, if so, how long will the odour free period last?

Our natural deodorants create an environment in which the bacteria that cause body odour can’t thrive. They give all day protection, and only need daily application.

Why is your Facial Moisturiser known asa 'natural botox’?

Our facial moisturiser contains a plant extract, called Acmella, which relaxes the facial muscles, thus smoothing out the appearance of fine lines and wrinkles. Please Google it, as it is known as the natural botox alternative.


What are your postal / shipping costs?

We offer FREE delivery to all HP postcodes and orders over £30. Alternatively, there is a charge of £3.50 for delivery on a 48 hour service. Please contact us if you have special delivery requirements.

Do you ship internationally?

Yes, we do ship internationally. Please contact us through our website before ordering.

What is the length of time between placing and order and dispatching the item?

We always try to despatch within 24 hours.


What if I’m not happy with the product – can I get a refund? 

Please contact us if you are not completely
satisfied with your purchase.

Social Media

What social media platforms are you on?

You will find us on Instagram, Facebook, TikTok, and YouTube. Links can be found on our Home Page.

Do you work with influencers?  

Our customers are our greatest influencers, by sharing their experience of our products with friends and relatives, and on social media. We are happy to work and collaborate with influencers as devoted to natural skincare as we are.

Do you offer samples?

Yes, we offer mini sachet samples of our liquid products. Please contact us through the website or social media to request them.